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Monday, June 18, 2007

Lufthansa

Just a general observation. This is debatable though but I am sure that most people would agree with my point of view.
The title is Lufthansa 'coz thats one international airline I have travelled by. This observation is regarding drinks which are served during the flight. During my flight from Delhi to Munich the flight was, but of course, full of Indians. The attendants had some schedule for serving food and drinks and by all means it looked quite satisfactory. They did go up and down with drinks, fruit juices and other beverages. But this was done just once. Mind you, the flight took off from Delhi at 9:15
AM and everyone was wide awake. Nothing odd till now, but here starts the interesting part.

The very same day I boarded the flight from Munich to Montreal. Needless to say, the flight was full of Europeans and Canadians. The on-flight service was, as usual, quite good but the frequency of the attendants walking with drinks and beverages was quite high. After very short intervals people would either call for some drink or the attendant would bring her trolly. Well, now this made me wonder.

There can be 3 conclusions: Firstly, Indians when offered free stuff will never feel satisfied and try to make the most of the opportunity. There will be every attempt to carry home so much of a sample product that it lasts for about a year....not just for oneself, but for the entire family! This is a common mentality and I guess this could dissuade the flight attendants from serving much of the expensive liquor. Secondly, I believe that Indians are not so much into alcohol as the Europeans or for that matter the Americans. And yes of course there were some kids and elderly people on the Delhi-Munich flight. Lastly, this observation of mine is very specific and no strong conclusion can actually be drawn. Not a very impressive way to end a dialogue, but I am trying to play it safe...

1 Comments:

At 11:40 AM, Anonymous Anonymous said...

Maybe this has something to do with the lufthansa business strategy : "Shouldering Responsibility - Keeping a Balance"

 

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